- What happens if my offer is declined?
- Can I opt out of being a seller?
- I'm the buyer: What happens if my offer is accepted?
- I'm the seller: What happens if I get an offer?
- How long until I receive a response to my offer?
- Can I use a promotional discount on top of my offer?
WHAT HAPPENS IF MY OFFER IS DECLINED
If your offer is declined by the owner of the work, a curator will be in contact with you to let you know and would be happy to help find similar works or facilitate a commission by the same artist.
CAN I OPT OUT OF BEING A SELLER
The offer option will be available for all sold artworks. If you do not wish to accept the offer presented to you, you're welcome to decline the offer. .
I'M THE BUYER: WHAT HAPPENS IF MY OFFER IS ACCEPTED?
If the owner of the work agrees to accept your offer, one of our curators will contact you to confirm you wish to proceed. The final costs, including shipping, will be given to you and we will send you an invoice payable online via credit card, paypal, or wire transfer.
Once your payment has been processed, you'll receive an email confirmation as your receipt, and our customer support team will contact you with updates on your purchase.
Once the shipment has been packed and is ready for us to collect it, you'll be sent tracking information.
Once the artwork has been delivered to you, we ask that you verify the artwork has been received in good condition. If the work arrives damaged please contact our support team within 24 hours of taking delivery of the work.
All resale transactions are final sale. You will not be able to return your purchase once received from the owner of the work.
I'M THE SELLER: WHAT HAPPENS IF I GET AN OFFER?
If someone makes an offer on an artwork that you have purchased through Rising Art Star, you will be contacted via email with the offer price as well as detailed instructions on how to move forward if you agree to sell.
Should you decide to accept the offer, a member from our team will work closely with you through every step to the process.
First, you'll need to verify that the artwork you own has not been altered in anyway and that it matches the image displayed on Rising Art Star. Second, you'll need to source the proper packaging materials. You'll then prepare the artwork for shipping (Rising Art Star's support team can provide guidance on this). Once that’s been completed, Rising Art Star will email you shipping labels to print out. You'll then let our team know when we can collect the packaged artwork from you. Once the artwork has been received by the buyer, and verified to be in good condition, our team will contact you to complete payment to you for the sale.
All resale transactions are final sale.
HOW LONG UNTIL I RECEIVE A RESPONSE TO MY OFFER?
Once your offer is submitted, you will receive a response from us within 3 to 5 business days.
CAN I USE A PROMOTIONAL DISCOUNT ON TOP OF MY OFFER?
You cannot apply a promotional discount to your offer.
If your offer is accepted, the final costs of the purchase, including shipping, will be reviewed with you. Once you have confirmed you would like to proceed, you will need to provide your payment information before we process your purchase.