Collector (Buyer) FAQ

Purchasing From Rising Art Star

 What to Expect After Purchasing

• How Will My Artwork Be Shipped?

• I'm having trouble paying by Credit Card/PayPal. What do I do?

• Will the artwork include the artist's signature?

• How do I remove items from my shopping cart?

• Will my artwork arrive ready to hang?

• What payment methods do you accept?

• How long will it take to receive my order?

• Will I be charged taxes or customs fees?

• How do I view my order status and history?

• Where does artwork ship from?

• Can I cancel an order prior to shipment?

• Can I return the artwork if I’m not satisfied?

Collector Account Management

Fraud, Abuse, and Adult Content

• How do I create a collector account?

• How do I report fraud, harassment, and other abusive behavior on the site?

• How do I change/reset my password?

• Does Rising Art Star remove artwork from the site?

• Can I switch my profile from collector to artist?

• What qualifies as “spamming”?

• How do I update my contact information?

• What qualifies as “adult” content?

• How do I subscribe to/unsubscribe from Rising Art Star emails?

• How do I delete my account?

Rising Art Star Return Policy

• Who pays for return shipping costs?

Resale

Make an Offer

• What happens if my offer is declined?

• If my offer is accepted, can I apply additional promotional discounts to it?

• Can I opt out of being a seller?

• If my offer is accepted, do I have to go forward with the purchase?

• I'm the buyer: What happens if my offer is accepted?

• How many offers can I submit to different artists?

• I'm the seller: What happens if I get an offer?

• If my offer is declined, what can I do next?

• How long until I receive a response to my offer?

• What happens if the artist does not respond to the offer?

• Can I use a promotional discount on top of my offer?

• How long will it take before I receive an answer to my offer?

• Is the artwork on hold while I wait for an answer to my offer?

• Why do I need to provide my Credit Card details when I submit an offer?

• How do I submit an offer?